AFTER SALES SERVICE

JEWELRY

As time passes you may need to fix or to refresh your product. SteLoV is here to help and to service you. Please contact us to communicate your needs and we will inform you for the process of service.

Requirements:

  • Product must be accompanied by its Guarantee necessarily or by receipt.
  • Return for service shipping fees must be paid by client-sender. We receive return for service ONLY free of charge.

NOTE: Additional charges may apply depending on the service we provide you.

ACCESSORIES

Bags /Belts

we just advise you in case of a need. For further information and request you may contact DILUV company. Please contact us to guide you.

Sunglasses

Jim Frames Eyewear warrants products against manufacturing defects in materials and workmanship for a period of two years from the date of purchase. Jim Frames Eyewear reserves the right to determine manufacturing defects, and requires proof of purchase from an authorized Jim Frames dealer to qualify products as warrantable. If a product is deemed defective, Jim Frames Eyewear will replace the item at no cost to you.

All claims must be submitted through JIM FRAMES EYEWEAR contact form. Do not return your Jim Frames product to the store. Dealers are not authorized to provide warranty service on Jim Frames Eyewear products.

The following forms of Proof of Purchase are acceptable for purchases that were made at one of our authorized retailers:

  • Your jimframes.com order number.
  • Picture or scan of the physical receipt with a visible date of purchase and retailer name.

Please contact us to communicate your needs and we will advise you where you can service your eyewear.

http://www.jimframes.com/index.php?route=information/contact